Returns & Exchanges

We want you to love what you ordered. If something isn't right, here's how returns work.

Return window

You may return most items within 14 days of the date you receive your order. Once your return is accepted, please send the item back within 7 days without unnecessary delay.

Return eligibility

To be eligible for a return, items must be:

Unworn, unused and unwashed
In their original condition with all tags, packaging and hygiene seals attached
Free from marks, stains, odours (perfume, smoke, makeup, deodorant), pet hair, damage or alteration

Please check the item carefully before removing the hangtag — once it is removed, we cannot accept a return for anything other than a fault.

How to start a return

Start your return through our online Returns Portal by clicking here.
Tell us your order number and the reason for the return.
Send the item back using your own tracked service.
We inspect the item and let you know the outcome. Refunds follow the section below.

Please don't send anything back without a return authorisation — unauthorised returns may be refused.

Return shipping costs

Return shipping costs are the responsibility of the buyer, and we do not provide return shipping labels.
We recommend a tracked service. We're not responsible for returns lost in transit before they reach us.
Original delivery charges are not refunded on standard returns.

Refunds

Once your return is received and inspected, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. We can't refund an item before it has been received and inspected.

Timing: we process approved refunds within 7 business days of inspection. Your bank or card provider may take a further 3–5 business days to post it.

Exchanges

Exchanges depend on stock. The fastest route is usually to place a new order for the size or colour you want, and return the original item separately.

Sale items, bundles and free gifts

Sale items are non-returnable or non-refundable.
If a return takes your order below a multi-buy or free-gift threshold, the gift must be returned, or its value will be deducted from your refund.

Items that cannot be returned

Hijab caps, inner caps, underscarves, pins, magnets and other hygiene-sensitive items once tried on or opened
Personalised, made-to-order or altered items
Final Sale, Archive and sample-sale items
Gift cards and gift boxes.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If something is faulty, damaged or not what you ordered, contact us on infor@ettiza.com within 7 days with your order number and a photo. We'll offer a replacement, refund or exchange in line with your statutory rights.

Faults do not include normal wear and tear, misuse, or damage caused by incorrect care. Natural fibres such as cotton and linen may crease or soften with wear — this is the character of the fabric, not a fault.