Shipping & Delivery

We're shipping to the UK and European countries currently.

Order processing

Orders are processed on business days. You'll receive an order confirmation email as soon as your order is placed — this confirms we've received it, not that it has been despatched.

During busy periods — new launches, sales, Ramadan, Eid and promotional campaigns — processing can take longer than usual.

Dispatch times

In-stock items are despatched within 1–3 business days. Orders placed before 6:00 PM GMT on a business day are usually despatched the next business day; orders after the cut-off, or at weekends and public holidays, move to the next business day.

Delivery timeframes start from despatch, not from the moment you order. Dispatch estimates are not guaranteed delivery dates.

Delivery rates and times

Destination	Service	Estimated delivery	Cost
UK	Standard Shipping	5–8 working days	£4.99
UK	Express Shipping	within 5 working days	£10.99
EU	Standard Shipping	6–11 working days	£5.99

Free shipping: Free UK and EU delivery on all orders over £120

Pre-orders

Items marked pre-order show an estimated despatch window on the product page and at checkout. If you order pre-order and in-stock items together, the items will be shipped separately. Pre-order dates are estimates and may shift with production; we'll contact you if there's a significant delay.

Tracking

Once despatched, you'll receive a shipping confirmation email with a tracking number. Tracking can take 24–48 hours to activate.

You can track your orders by clicking here.

Delivery delays

Delivery timeframes are estimates. Delays can happen due to courier handling, customs processing, weather, public holidays, high order volumes, or events outside our control. We'll help where we can — email us at info@ettiza.com with your order number.

Refused or unclaimed deliveries

If a parcel is refused, unclaimed or returned to sender, we may deduct the outbound, return and handling costs from your refund, where the law allows.

Customs, duties and taxes

Import charges and VAT are covered by us, you won't be charged anything extra on delivery.

Lost or damaged parcels

If your parcel is lost or arrives damaged, email us at info@ettiza.com with your order number. We may need to open a courier investigation before replacing or refunding. We're not responsible for parcels lost or damaged after confirmed delivery to the address you provided.